Bilingual Technical Helpdesk Supervisor – West GTA – $60-65K

Our Toronto based client, a leader in the Medical Device industry, is looking to add an experienced Technical Support/ Helpdesk Supervisor which is responsible for providing technical and clinical product support to internal and external stakeholders.

Key Responsibilities include, but are not limited to:

  • Supervises, Supports and Monitors the Technical Support Helpdesk
  • Develops metrics to monitor and manage team performance
  • Manages accurate completion of the Customer Call Reports
  • Develop staff training program to keep the team up to date on all products
  • Manages accurate data entry of Claim into Claim tracking system
  • On-site Claim investigation and liaison for escalated customer issues
  • Suggests and creates new programs to improve customer satisfaction
  • Special Projects as assigned

Key Requirements include, but are not limited to:

  • Bilingual (English/French), both written and spoken
  • Post-Secondary Education in electronics/biomedical field is considered an asset
  • 5+years Customer Service/Technical Support experience in Medical Device industry, 2+years in a Lead/Manager role
  • Experience, leading/training/developing and evaluating teams
  • Problem solving, analytical/investigative experience
  • Computer literate